By submitting your information on our website, e-mail during chat session or via phone, use of our service etc. You (the user) agree and accept fully our terms and conditions.
Information we require to sort out and solve problems you are facing with your computer are:
Personal Information When you access our site (Geek Mancer), you may be asked to provide certain personal identifiable information about yourself, such as your name, e-mail id, phone numbers etc. We will treat such information received by you to answer your requests, to advise you good plans, special offers, newsletter, service etc. via mail or phone. We will not disclose, sell, share or rent information received by you in course of accessing our site, use of our service or via chat or phone to our tech experts without your permission or required by law.
Payment Information If you registers to use our service, we may require your credit card information or any other payment information necessary to complete the payment process from your side. Geek Mancer may use third party service to process and verify credit cards on our behalf for billing purposes like credit card holder name, credit card number, expiration date, billing address with the credit card processing company. All such details will only be disclosed to the third party only to the extent necessary to complete the payment process.
Computer System Information
We may also ask for information related to your computer in order to provide you service like:
a. Information related to purchase date of your (user) computer.
b. Type of computer
c. Computer’s identification number
d. Model of your computer/laptop/net book
e. Existing software and peripherals attached to your computer
f. System and registry data about software & hardware related to installations and configurations
g. Error tracking files etc.
All these computer related information are used to be collected by you to provide you best personalized tech support service for your computer on demand, and to update our support tools and service.
Call Recording - For raising quality of our service and monitoring purposes, Geek Mancer reserves the right to record on-line and offline sessions between clients and our tech experts. Calls but if client don’t wish such, he can ask the tech experts not to record the call at all; we will respect your wish too. We do not link session record data used for these purposes with personal information served by you to save your privacy and security.
Log Files - We may use your IP addresses to administer the site, follow the movement, analyze trends etc.
SECURITY - We take every precaution to protect privacy and security of users. When you submit sensitive information, it is protected by us both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as windows Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just 'surfing'. We use encryption to protect sensitive information online; we also do everything in our power to protect user-information off-line.
Correction/Updating of Personal Information - If our client’s personally identifiable information changes (such as user zip code etc), he can update his personal information.
Choice/Opt-Out At any time when you do not wish to receive our newsletters or promotional emails regarding our products or service, you can revert back with “no further notice” request to us.
Changes We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continuous access and use of our site/service will be taken as your acceptance to our terms and conditions without qualifications.
Geek Mancer advised you to read our full disclaimer Information served by us on our website may contain typographical errors or technical inaccuracies. Changes are done from time to time in information’s displayed herein. You are accountable for complying with the laws which applies to your access of o to our site and you are agree that you will not use any information of our site in any way which violates any law.
We also suggest you to not submit any information you take it as confidential.
Users across 11 Countries
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You won’t believe it’s the same old computer. Your system will work like it did on the day you bought it! No kidding!
The one stop comprehensive diagnostic & repair station for your computer and connected devices. We’ll fix anything!
Confused and frustrated with device setup & installation? Leave it to the experts, which means all you've to do is sit back & relax.
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